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Terms and Conditions

Product Shipping
Most of the items purchased form our inventory will ship the same day.  However, this is not a guarantee.  Some items might require being shipped the following day or within 24 hours of the order being processed.  If your order is time sensitive, please contact us to insure the item can be shipped to meet your needs.

Product Returns
If you receive an item that has been damaged during shipping, please Contact Us first.
We guarantee the item to be in 100% working condition. If the item is not functioning as described, the buyer has to contact us IMMEDIATELY and send it back within 7 days. A replacement will be mailed upon receiving the defective item (if replacement is available in stock) or full credit issued (if we don't have replacement in stock).
If the item is functioning as described, returns will be accepted with 20% restocking fee but not less than $20. We must receive item back within 90 calendar days.
The buyer is responsible for shipping and handling charges on all returns.
We are not responsible for shipping delays or damages caused by outside party.
Note: we do not provide warranty replacements of parts that have been damaged by installation in sets that contain shorted or faulty components. Please carefully check the condition of the set before installing our product.
Note that we keep track of our own items by the serial numbers or special markings.

All used or refurbished product is warranted for 90 days from the invoice date.
All new product carries manufacturer's warranty. Please contact manufacturer to obtain warranty replacement or refund on all new products. Some service parts, sold as "NEW", may carry our 90 days warranty. Please contact us to confirm.

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Copyright 2021, XP Electronics
  Appliance Repair Service
Heat Pumps and Ductless Minisplits
New, Harvested and Refurbished parts

XP Electronics LLC
  90 Airport Rd, Suite 10
  Concord, NH 03301

(866) 463-1911 or (603) 791-4200